Shipping & Returns

Return Conditions

If you change your mind on an item purchased online, you may return it for an exchange or refund, providing that goods are returned within a timely manner and meet the below conditions.

To return/exchange an item, please check that:

• Goods are in saleable condition
• Goods are unworn and unused with original tags attached and/or sealed packaging
• Goods are not subject to the exclusions list
• You have retained a copy of your Tax Invoice

Please note that the above change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

 

Returns Terms & Conditions

Our No Regrets Return Policy is about making online shopping easier for you. Whether your purchases are made online or in-store, our Returns Policy makes returning any item simple.

Please note our Policy does not exclude or replace your rights given under the Australian Consumer Law and Regulations.

Change of Mind

If you change your mind on a purchase and are able to provide a proof of purchase, Western Manchester will offer you an exchange or refund provided that the merchandise meets the below conditions:

• Goods are in saleable condition
• Goods are unworn and unused with original tags attached and/or sealed packaging
• Goods are not subject to the exclusions list
• You have retained a copy of your Tax Invoice

Please note that if you are unable to provide a satisfactory proof of purchase, Western Manchester at its absolute discretion reserves the right to not offer a refund for change of mind. In such cases, Western Manchester may provide you with an exchange to the current value of the merchandise.

Western Manchester is not required to provide you with a copy of your original receipt to facilitate an exchange, refund or insurance or warranty claim.

Exclusions

Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:

• Custom made, monogrammed, personalised, and altered products
• Delivered large electrical, Big & Bulky items, Furniture or Mattresses
• Gift Cards or vouchers, iTunes music cards and third party gift and recharge cards
• Pierced jewellery
• Perishable goods such as flowers or food
• Purchases made for the Give Registry

Proof of Purchase

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents. Please refer to the below purchase methods to see what applies to your order type:

Items purchased online WesternManchester.com.au:
• Online Tax Invoice for in-store returns. Order confirmations will not be accepted. Your online Tax Invoice will be emailed to your nominated email address

Items purchased in-store:
• Original register receipt. Photocopies will not be accepted
• Original return / exchange receipt or gift receipt
• Financial statement
(i.e bank statement , credit card statement)

 

CONSUMER GUARANTEES

Faulty

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe.

The Australia Consumer Law does recognise that:
• The relevant time period for faulty items may vary by product or service depending on the nature of the goods or services
• The price paid
• Any representations made about the goods or service

Where you believe an item is faulty, your goods may be sent back to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair.

If the failure is minor, Western Manchester will repair the item (or at Western Manchester’s discretion we may replace the item or refund you) within a reasonable time.

When an item is damaged through misuse or abnormal use, Western Manchester will not provide a refund, exchange or repair. Western Manchester will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

 

Return Tender

Refunds for all purchases in-store and through online channels will be facilitated through your original payment method, except in the following circumstances:

• Where a credit or debit card was used to make the purchase, the cardholder and the same card must also be present, otherwise a Western Manchester Returns Card will be provided
• If the purchase was made by Gift Card (including Coles Group & Western Manchester gift cards), Award Points or a Gift Receipt is presented, a Western Manchester Returns Card will be issued (unless otherwise required by law)
• If the purchase was made by PayPal for in-store returns, the refund will be processed to a credit card issued in the same name of the purchaser or a Western Manchester Returns Card will be issued
• Western Manchester Returns Cards and Gift Cards cannot be exchanged for a different brand, denomination
or type of Gift Card or for another tender or discount

 

Gift with Purchase or Bonus offers and Bundle Items

When merchandise is purchased with a gift or bonus offer, the gift or bonus offer must also be returned (unless otherwise stated).

If you are unable to return the gift or bonus offer (or it is not in saleable condition), the value of any available refund will be reduced by the value of the gift or bonus.

In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

 

Bonus Gift Card with Purchase

Where a bonus Gift Card is issued at the time of purchase, the bonus Gift Card must also be returned with the merchandise to qualify for a full exchange or refund.

Where the bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.

 

Privacy When Making a Return

Western Manchester is committed to protecting your privacy. You may be asked to present photo identification so that we can record your name, identification type, identification number and expiry date and verify your signature.

Acceptable identification must also include your full name with a future expiry date.

For example, Australian Driver’s Licence or Passport.

Please note, when returning merchandise totalling $1,000 or more and requesting a Tax Adjustment Note, your name, address and ABN (if applicable) will be required.

Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Western Manchester research and analysis. It may be disclosed to state and territory departments upon request, as required by law.